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Measures and information Covid-19

Published on 07/04/2020

Dear customers,

You will find below the new Louvre Hotels Group commercial conditions for individual stays.

  1. For existing booking and relating to future stays until May 31st, 2020
    1. For reservations already issued before March 14th, 2020, customers who have booked a non-flexible rate (non-refundable, non-changeable) may either modify (1) their reservation for a future date until May 30th, 2021 without penalty, either be reimbursed free of charge by contacting the hotel directly.
    2. For reservations issued after March 14th, 2020, customers who have booked a non-flexible rate (non-refundable, non-changeable) will be able to change (1) their reservation for a future date until May 30th, 2021 without penalty by contacting the hotel directly.

 

  1. For new bookings and stays on future arrival date

For new bookings made between April 1st and June 30th, 2020 in all countries and all LHG hotels, reservations can be modified (1) or canceled without charge up to 24 hours before arrival date. Customers who have booked a non-flexible rate (non - refundable, non-changeable) benefit from these conditions for any new booking request.

In regions particularly affected by travel restrictions

The measures issued by each country replace the above-mentioned overall commercial policy.

(Ex.) For hotels based in France

For a cancelled stay between March 1st, 2020 and before September 15th, 2020, customers may receive a credit note (2) in lieu of a refund for the total value of their reservation to be used within 18 months (cf. Memorandum Order No. 2020-315 of 25 March 2020).

These measures may apply to customers who have booked via a travel agency, online booking platform or other third-party channel.

For bookings after June 30th, 2020, the regular cancellation policy applies.

  1. Changes to existing reservations will be made based on availability and may be subject to a possible rate adjustment corresponding to the new period of stay.
  2. To cancel the stay and receive a credit, please contact the hotel directly.

 

Published on 03/04/2020

Today, a number of our hotels in France remain open to date, both for our customers and to provide emergency accommodation in support of the National Effort to combat COVID-19 (caregivers, police officers, people in precarious situations, truck drivers, etc.). under the supervision of the Prefectures, in full compliance with strict health and safety requirements to guarantee a secure working environment for our teams.

Congratulations to all our courageous and united staff for their hard work and dedication in the midst of this unprecedented situation. Our teams providing support to people in need on the frontline of the pandemic are true everyday heroes. I am extremely proud of our dedicated employees who give their best to make our guests feel welcome and comfortable.

Our “Passionately Human” value is more meaningful now than ever.

Take good care of yourselves and your loved ones.

Connect with us on social media for ways to travel from home (Facebook, Instagram)

 

Published on 16/03/2020

CLOSURE OF BARS AND RESTAURANTS IN ALL LOUVRE HOTELS GROUP BRANDS

Following the French Prime Minister’s announcement, all restaurants and bars have been closed in all our hotels across France since Sunday 15 March at 0:00 AM.

As for all the other countries where we are based, we apply the same measures or the specific measures enforced by each government, accordingly.

Insofar as possible, guests staying in our hotels can avail of our breakfast service: individual breakfast trays (filmed) to be eaten in your room are available for collection at the restaurant.

This alternative offer includes bread, viennoiserie, jam and butter, fruit juice, compote or yoghurt, and a hot drink.

 

Published on 15/03/2020

Important Message from the CEO Louvre Hotels Group 

Dear Customers,

In these exceptional times, I would like to personally and openly explain the fundamental measures we are implementing in all our hotels to guarantee your safety, and to inform you of our decision to soften our cancellation and postponement policies.

Your Health Is Our Absolute Priority

Louvre Hotels Group has always placed guest and staff safety at the heart of its priorities. My teams and I are closely monitoring developments in real time and taking immediate action as required. We have already implemented a number of preventive measures from the onset of the outbreak. Furthermore, in addition to effective “barrier gestures”, all Louvre Hotels Group staff have been trained in specific procedures to follow in the event of an exposure incident and strictly enforce the recommendations of the World Health Organization, the Government, and the Regional Health Agencies. Hygiene and safety protocols have been adjusted in all our hotels to comply with the new guidelines.

We Offer You Maximum Flexibility

Given the current state of uncertainty, we have also decided to temporarily review our cancellation and postponement policies. For all confirmed reservations in our hotels with check-in dates until May 31st, prepaid-rate bookings (non-cancellable, non-refundable) may exceptionally be cancelled without charge or postponed* to a later date until December 1st, 2020.

The collective and individual security of our guests and staff is our priority, now more than ever, in order to guarantee you a safe and pleasant stay in our hotels. We hope that these measures combined with the national effort to curb the pandemic will help bring the situation back to normal as soon as possible. On behalf of all the brands in our group, our thoughts are with all our customers in France and worldwide through these difficult times.

I also wish to express my most sincere thanks to our staff for their hard work and dedication toward ensuring your security and well-being in our hotels since the beginning of this crisis.

Take care of yourself and your loved ones.

 

Pierre-Frédéric Roulot

CEO of Louvre Hotels Group

 

*for the same hotel and subject to availability, based on initial rate conditions + may be adjusted to the new period of stay.