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GENERAL TERMS AND CONDITIONS FOR THE SALE OF SERVICES BY THE LOUVRE HOTELS GROUP

Updated November, the 3rd 2020

 

OWNER and EDITOR OF THE WEBSITE

LOUVRE HOTELS GROUP

Simplified joint-stock company with share capital of €117,624,016, RCS Nanterre 309 071 942, the registered office of which is located at :
Tour Voltaire, 1 place des Degrés, 92800 PUTEAUX LA DÉFENSE

 

Publication Manager: Frédéric Roulot

Telephone number: +33 (0)1.73.21.98.99 - E-mail:  relation@louvre-hotels.com
Individual VAT No.: FR 16 309 071 942
SIRET: 309 071 942 00 127

HOSTS OF THE LOUVRE HOTELS GROUP SITE AND THE COMMERCIAL BRANDS SITE

CSC

Company registered in the Trade and Companies Register of DELAWARE, the registered office of which is located at:

251 Little Falls Drive, Wilmington, DE 19808 - United States of America.

Tel: 1-866-403-5272

 

Details of the bookings made at the HOSHO Establishment

CLOUDINN

Company registered in the Trade and Companies Register of Giza in Egypt, under number 68360

Located:

7 Al Israa Street, Mohandessin, Giza, Egypt

 

HOST OF MOBILE APPS 

Google
Company registered in the Trade and Companies Register of California, the registered office of which is located at : 1600 Amphitheatre Parkway, Mountain View, CA, United States of America.

Apple
Joint-stock company registered in the Trade and Companies Register of California, the registered office of which is located at : 11 Apple Park Way, Infinite Loop, Cupertino, CA, United States of America.

 

PLEASE READ THE GENERAL TERMS AND CONDITIONS FOR THE SALE OF SERVICES BY THE LOUVRE HOTELS GROUP CAREFULLY BEFORE ANY BOOKING

As the head of a hotel chain, LOUVRE HOTELS GROUP sells the services shown on its LOUVRE HOTELS GROUP sale site, on the sale sites of its commercial brands and, on its Mobile Applications and on a platform dedicated to its loyalty program (hereinafter referred to as the “Services”).

These general terms and conditions of sale (hereinafter the “T&Cs”) apply to any Booking made by a non-trading individual in their personal capacity (hereinafter the “Guest”) on the LOUVRE HOTELS GROUP Services, in an establishment affiliated with the LOUVRE HOTELS GROUP operated in particular under the brands Première Classe, Hosho, Campanile, Kyriad, Kyriad Prestige, Kyriad Direct, Tulip Inn, Golden Tulip, Royal Tulip, Sarovar, Tulip Résidences (hereinafter the “Commercial Brands”) and in the establishments under partner brands (the “Partners”).

The Guest is invited to contact the establishment selected to find out the terms and conditions of stay of each establishment (hereinafter the “ T&Cs of Stay ”).

By using the Services, the Customer acknowledges that they have full legal capacity allowing them to be bound under these T&Cs and guarantees the truthfulness and accuracy of the information provided.

The Customer choses the offers presented on the Services that are valid at their time of consultation. 

The Customer agrees to the T&Cs upon Booking such that the Customer acknowledges having taking note thereof and accepting them without reservation; no Booking is possible without this acceptance.

Sale of Partner brands :

The LOUVRE HOTELS GROUP’s relationship with the Partner brands is governed by commercial agreements entered into between LOUVRE HOTELS GROUP and the Partners. The conditions applicable to the Bookings made on the Services under the Partner brands are described in Article 5 of the T&Cs.

In addition, the Customer duly notes the fact that the Partners may require the Customer to accept their own general terms and conditions of sale as part of a Booking. When Booking at a hotel under one of the LOUVRE HOTELS GROUP’s Partner brands, the Customer is invited to contact the Establishment selected to find out their T&Cs of Stay.

 

 

SECTION 1 : DEFINITION

The terms defined in this article beginning with capital letters, whether they are used in the singular or plural in the T&Cs, shall have the following meanings :

“ Mobile applications“ : refers to the mobile applications operated by LOUVRE HOTELS GROUP which the Guest can download and access from a mobile telephone or a tablet, on which the Guest can make bookings at the Establishments.

“ Guest(s) ” : refers to the non-trading, adult and competent individuals who make personal bookings (as opposed to group bookings) for personal purposes on the LOUVRE HOTELS GROUP Services.

“ T&Cs of Stay ” : refer to the document(s) issued by each Establishment and describing the terms and conditions of stay in their establishment, in particular the check-in and check-out times, the child policies, etc.  The Customer is invited to contact the Establishment selected to find out its T&Cs of Stay.

“ Data ” : refers to all the information provided by the Guest when making the booking, about the latter and about third-party individuals for whom they are making the booking, including personal data.

“ Personal Data ” : refers to any information about a directly or indirectly identified or identifiable individual, in particular by reference to an identifier such as a name, identification number, location data, online username or one or more particular indications specific to their physical, physiological, genetic, mental, economic, cultural or social identity.

 “Establishment(s) ” : refers to the hotel establishments under the Commercial Brands of the LOUVRE HOTELS GROUP or the Partners for which it is possible for a Guest to make bookings using the Services and, if applicable, the Partner hotel establishments.

Offer(s)”: refers to the accommodation offered (beds, rooms, apartments, villas, etc.) in an Establishment advertised in the Services including in particular the description of the Establishment, the presentation and specific features of each accommodation, the applicable rate, the conditions of guarantee and cancelation. The Guest is reminded that depending on the Establishment booked, T&Cs of Stay per Establishment may apply. If applicable, the Guest can contact the Establishment selected to find out more.

“ Partner(s) ” : refers to any commercial partner of the LOUVRE HOTELS GROUP, role player in the hotel and tourism sector, operating its business under the commercial brands of which it is the owner and with which LOUVRE HOTELS GROUP entered into an agreement allowing it to make the sale of accommodation services available at its establishments on the Services.

 “ Booking(s) ” ; “ Booking(s) online ”: booking(s) accommodation at an Establishment  via the Services.

“ Personal Bookings ” : as opposed to a “ Group ” booking, this means a booking that may include a maximum number of accommodations and/or persons. In excess of this maximum number, these T&Cs are not applicable and T&Cs and rates specific to Group Bookings will apply. In this regard, the Customer is notified that LOUVRE HOTELS GROUP and/or the Establishment reserve the option to cancel a Personal Booking and to redirect the Customer to the Group Booking department if they notice that two online Bookings were made successively by the same Customer and/or the same persons involved in the stay, for the same dates of stay and including a number of accommodations and/or persons exceeding the maximum number for a Personal Booking on the Services.

“Services”: means the Site, the Sites of the commercial brands, the site dedicated to the LOUVRE HOTELS GROUP loyalty program, and the Mobile Applications on which Guests may make Individual Bookings in the Establishments.

“ Site ” : refers to the website operated by LOUVRE HOTELS GROUP under the brand LOUVRE HOTELS GROUP on which the Commercial Brands of the LOUVRE HOTELS GROUP are marketed and on which the Guests can make Bookings at the Establishments.  

“ Sites of the Commercial Brands Sites ” : refers to the websites on which the Commercial Brands of the LOUVRE HOTELS GROUP and (on certain sites) the Partner brands are marketed, and on which the Guests can make Personal Bookings at the Establishments.

“ Reserved rate ” : means the Price and the applicable conditions (cancellation, changes, etc.) by virtue of these T&Cs and the Offer issued by the Establishment, selected and accepted by the Guest as part of their Booking and after confirmation of their Booking. This Rate can include local and/or additional taxes corresponding in particular to the additional services selected by the Customer.

 

SECTION 2 : SCOPE : PERSONAL BOOKINGS

These T&Cs are applicable exclusively to the Personal Bookings made on the Services.

According to the Services, the maximum number of accommodations that can be booked as part of a Personal Booking as per the T&Cs is nine (9) accommodations or fifteen (15) people maximum.

For any Booking for a larger number of people and/or accommodations, the Guest must complete the contact form located on the “ Contact ” page of the Services.

Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

 

SECTION 3: BOOKINGS – GENERAL RULES

Description

(i) Booking Process

The online Booking made by the Guest is done on the Services.

-The Booking is considered to consist of the communication of a booking number to the Guest  on the confirmation screen; the Guest receives their booking confirmation via e-mail.

For each Booking, a Booking number is issued to the Customer. It allows the Customer to cancel their Booking when this is made possible by the specific terms and conditions applicable to the Customer’s Reserved Rate.

The Guest undertakes, prior to any Booking on the Services, to enter the compulsory information requested in the online Booking form.

 

(ii) Display of Prices

For any Booking on a Service, the prices are valid at the time when the Customer consults the Service.

Depending on the legislation of the country, the “ from ” prices are displayed inclusive of all taxes or excluding taxes at their time of viewing.  In any event, before the confirmation of the Booking, the price to be paid by the Customer is displayed with the details of the applicable taxes in the Booking summary. This price includes the taxes applicable on the day of viewing and any change to the applicable rate will automatically be passed on to the prices displayed on the billing date.

The Prices are displayed by default in the currency attached to the language in which the Service is consulted as selected by the Customer or defined by default in the browser through which the Customer consults the Service.

Any conversion to a different currency than the one used by the Establishment is given as information only and on a non-contractual basis.

All the Bookings, regardless of their origins, are payable in the local currency of the Establishment, except for specific provisions indicated on site by the Establishment. The Guest may contact the Establishment directly to find out this information and learn about its T&Cs of Stay.

If the debit to the Establishment is made in a currency other than the one confirmed in the Booking, the exchange fees are payable by the Customer.

In the event of changes to the conditions of the Offer during the Booking process on the Service (e.g. : rates, availability, etc.), the Guest will be informed thereof before their Booking is confirmed.

The Prices are dynamic and subject to change at any time without it being applicable to Bookings already confirmed, except for changes to the legal and regulatory taxes imposed by the competent authorities.

Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

 

(iii) “Best price guaranteed” icon

The “Best price guaranteed” icon guarantees the Guest the benefit of the lowest rate available online at the time of viewing. This guarantee is only applicable to the PREMIERE CLASSE, CAMPANILE and KYRIAD, KYRIAD PRESTIGE AND KYRIAD DIRECT Commercial Brands.

If the Guest finds a night in an Establishment at a lower costs on another site, LOUVRE HOTELS GROUP will refund the difference subject to compliance with the application of the conditions described below :

Conditions of application :

  • This guarantee applies to all the Establishments that benefit from the “Best price guaranteed” icon on the Services.
  • The rates concerned by the online best price guarantee must be accessible to a public individual and be available for Booking, excluding in particular:
    • Rates reserved for groups/seminars
    • Rates reserved for companies/tour operators
    • Rates reserved for members of a LOUVRE HOTELS GROUP Loyalty Program
    • Rates reserved for partners of the LOUVRE HOTELS GROUP Commercial Brands
    • Rates reserved for staff of the Louvre Hotels Group
  • This cheaper offer must be identical to the one made by the guest on the Services namely it must allow them to enjoy one night:
    • In the same Establishment (same name and same address)
    • On the same dates and for the same number of nights
    • In the same type of accommodation (single, double, triple, quadruple)
    • For the same number of people
    • In the same currency
    • With the same terms and conditions of sale
  • The best rate guarantee only applies to accommodation (room only) excluding any other taxes, tips, meals and other charges.
  • In the event that, at the time of your Booking, you find a rate on another website lower than the rate reserved on our Service, we invite you to complete the form available on our Services once you have completed your stay, accompanied by the requested supporting documents.

For the Commercial Brands listed above, to download the form, the Guest can click on the corresponding links below :

PREMIERE CLASSE : https://www.premiereclasse.com/sites/default/files/media/formulaire_-_meilleur_prix_garanti_-_2015.pdf

CAMPANILE: https://www.campanile.com/sites/default/files/media/meilleur_prix.pdf

KYRIAD, KYRIAD PRESTIGE AND KYRIAD DIRECT:https://www.kyriad.com/sites/default/files/media/formulaire_-_meilleur_prix_garanti_-_2015.pdf

Mailing address: Guest Contact, Louvre Hotels Group - Tour Voltaire, 1 place des Degrés 92800 Puteaux.-

 

E-mail address : contactclient@louvre-hotels.com

After processing and validation of your request, Louvre Hotels Group undertakes to refund you for the price difference as quickly as possible by check.

 

(iv) Cancellation/Amendment of the Booking by the Guest

  • Upon each Booking, a Booking number will be issued to the Guest, which will allow them to cancel their Booking when this is made possible by the specific terms and conditions applicable to the Guest’s Reserved Rate.
  • The conditions of the Reserved Rate specify the terms and conditions of cancellation and/or change of the Guest’s Booking. When this is made possible by the Guest’s Reserved Rate, any cancellation can be made under the heading “My Bookings” in the Guest Space or from the central booking office or by contacting the Establishment.
  • It is hereby specified that pre-paid Bookings are non-cancelable/non-refundable (except for the HOSHO establishment, which offers a pre-paid rate that is flexible, cancelable and modifiable). The credit card is charged the entire amount of the stay, including taxes (with the exception of local taxes, which are always paid by the Guest at the Establishment), on the day of Booking or on the check-in date of the Guest at the Establishment.
    The Guest can contact the Establishment to find out about the applicable legislation.
  • The Booking can be changed directly with the Establishment, whose telephone contact information is specified in the Booking confirmation sent via e-mail.
  • In the event of an interruption in the stay attributable to the Guest, the full price agreed will be collected.
  • All Bookings are reserved by name and can in no event be transferred to a third party, whether free of charge or at a cost or in a commercial capacity.

 

  • Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

 

Case of promotional offers: Promotional offers may be made by The Services. If applicable, the terms of the offers will be mentioned in the page dedicated to the offer and in the terms and conditions of the Reserved Rate.

In application of Article L.121-21-8 of the Consumer Code, the right to retraction provided in Article L.121-21 is not applicable.

 

(v) Booking times for the Services

In most establishments, the online sale of accommodation for the Services stops on the same day between 8:30 p.m. and 10:00 p.m. (local time of the Establishment) depending on the Commercial Brand. The Guest can contact the Establishment after this time to check for available accommodation. 

Please note, most of the CAMPANILE, PREMIERE CLASSE and KYRIAD, KYRIAD DIRECT, and KYRIAD PRESTIGE Establishments close at 23:00 (local time of the Establishment). Late arrival is possible; the Guest can contact the Establishment to find out these terms and conditions.

The Guest can contact the Hotel to find out the T&Cs of Stay for the Establishment selected.

Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

 

SECTION 4: PAYMENT

1. General rules  

  • All the Bookings, regardless of their origins, are payable in the local currency of the Establishment, unless provided otherwise. The Customer is invited to contact the Establishment to find out about its T&Cs of Stay and its specific rules of payment.
  • If the debit to the Establishment is made in a currency other than the one confirmed in the Booking, the exchange fees are payable by the Customer.
  • For any Booking made on the Services, excluding bookings requiring online pre-payment, the Guest will be asked for their credit card number (and expiration date) as guarantee. The bank card will not be debited and the payment for the stay is made directly to the Establishment on the date of arrival or departure (depending on the T&Cs of Stay of each Establishment), unless the Customer does not show up at the Establishment and if they had not cancelled their Booking beforehand according to the conditions of cancellation of the Reserved Rate.
  • The Services propose a certain number of promotional offers for which only online pre-payment is offered to the Guest. PLEASE NOTE : in this case, no amendment, cancellation or any refund will be possible and the total stay will be debited from your bank card. In application of Article L.121-21-8 of the Consumer Code, the right to retraction provided in Article L.121-21 of the Consumer Code is not applicable.
  • In the event of pre-payment: pre-paid Bookings are non-cancelable/non-refundable (except for the HOSHO establishment, which offers a pre-paid rate that is flexible, cancelable and modifiable). The bank card is charged the entire amount of the stay, including taxes (with the exception of tourist taxes, which are always paid by the Guest at the Establishment), on the day of Booking or on the check-in date of the Guest at the Establishment.
    The Guest can contact the Establishment to find out about the applicable legislation.
  •  No Show  : In the event that the Guest does not show up at the Establishment on the day of their Booking, the latter is considered cancelled and the conditions of cancellation of the Reserved Rate apply. The Customer may be debited for the first night or the full stay depending on the conditions of the Reserved Rate.  

Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

2. Payment methods 

  • Methods of payment on the Services

Payment on the Services is made by bank card. 

The guaranteed pre-payments made on the online Services by bank card are secured. They are collected either directly by the selected Establishment or transit through LOUVRE HOTELS GROUP’s technical service provider depending on the monetary and geographic criteria. If applicable, the Guest is redirected to the technical service provider’s secured webpage to make their payment.

The Guest may be asked to show the Establishment the same bank card with an identical number to the one used at the time of Booking to guarantee their booking or make their pre-payment. Failing which, the Booking may not be guaranteed. 

When the payments are collected on the Services either directly by the Establishments, or through LOUVRE HOTELS GROUP’s technical intermediary, the bank cards accepted are Visa and Master Card. Other methods of payment are likely to be accepted such as  Carte Bleue, American Express, AlliPay, WeChatPay, UnionPay. For any online Booking and/or payment, only the methods of payment accepted by the Establishment at which the Customer makes a Booking may be selected by the Customer on the Services.

Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

  • Security of payments on the Services :

In order to ensure the security of bank card payments on the Services, the Customer must send LOUVRE HOTELS GROUP the visual cryptogram (CVV) found on the back of the bank card used by the Customer. The security of the payment is based on the Customer authentication through a code and the complete confidentiality of the data transmitted by the latter.

Any payment that would be irregular, ineffective, incomplete or fraudulent for reasons attributable to the Customer will lead to the cancellation of the order at the Customer’s costs, notwithstanding any civil or criminal action against them.

  • Booking Data

As part of the fight against online fraud, the information on the Customer’s Booking may be forwarded to any third party authorized by law or appointed by LOUVRE HOTELS GROUP for the sole purposes of verification of the Customer’s identity, the validity of the Booking and the method of payment used.

Following this inspection, LOUVRE HOTELS GROUP reserves the right to request a photocopy of the Customer’s identity card and/or any information on the Customer’s identity. The Guest has a right of access, rectification and deletion of the personal data about them processed by LOUVRE HOTELS GROUP, under the conditions provided by the personal data protection policy accessible on the Service by clicking on the link located on the homepage of the Services or on the following link :

On the Website

  • Methods of payment at the Establishment

The methods of payment accepted (other than cash) are as follows: Visa and Master Card. Other methods of payment are likely to be accepted such as : American Express, UnionPay, etc.

We invited the Customer to contact the Establishment about the accepted methods of payment.

Specific conditions may apply as part of the sale of Partner Establishments. In this case, the Guest must refer to Article 5 of the T&Cs.

 

SECTION 5 : Partners

 

1. Sale on third-party travel Sites

LOUVRE HOTELS GROUP enters into partnership agreements with third-party travel sites.

These partnerships aim to allow the Guest, by using the services of the third-party travel sites, to search for, select and book accommodation in the Establishments of the various LOUVRE HOTELS GROUP Commercial Brands.

In this case, the Partner is the Customer’s main point of contact for any questions about their Booking.

The Bookings made by the Customer via the third-party travel sites are done by means of the electronic Booking form accessible online at the website and the mobile services of the third-party travel Sites.  The general terms and conditions of sale of the third-party travel Sites apply to the Customer’s booking on these third-party travel Sites.

The conditions applicable to the Customer’s stay at the selected Establishment are the Hotel’s T&Cs of Stay. The Customer can contact the Establishment to find out more.

2. Bookings at Partner brands

LOUVRE HOTELS GROUP enters into partnership agreements with third-party role players and hotel and tourism brands : the Partners.

These partnerships aim to enable the Guest to search for, select and book accommodation in the Establishments of LOUVRE HOTELS GROUP’s Partner brands on the Services.

If applicable, the Customer enters into a direct contractual relationship with the Partner with which they made a Booking.

From when the Customer makes a booking at a Partner brand by using the Services, the Customer acknowledges that LOUVRE HOTELS GROUP acts in the capacity of intermediary between the Customer and the Partner to facilitate their Booking on the Services.

When Booking at an Establishment under one of the LOUVRE HOTELS GROUP’s Partner brands, the Customer is invited to contact the Establishment selected to find out the T&Cs of Stay.

LOUVRE HOTELS GROUP intervenes and forwards the details of the Customer’s Booking in a confirmation e-mail that it will send to the latter in the name and on behalf of the Partner.

The information on the Partner offers displayed on the Services are based on the information communicated by the Partners to LOUVRE HOTELS GROUP. The Partners display their offers on the Services through a connectivity system or an extranet.

The Customer acknowledges and accepts that the Establishments of the Partner brands are responsible for the information forwarded and for updating their rates, fees, prices, availability, conditions and other information displayed on the Services.

LOUVRE HOTELS GROUP cannot verify or guarantee the accuracy, precision or exhaustiveness of the information. As a result, LOUVRE HOTELS GROUP is not liable for any error, interruption in service, inaccurate, misleading or erroneous information or even any lack of information from the Partners.

Each Partner whose offers are made available on the Services remains liable at all times for the accuracy, completeness and correctness of the information and offers about them and which are displayed on the Services, including its rates, prices, fees, conditions and availabilities.

The Booking is considered to consist of the communication of a booking number to the Guest  on the confirmation screen; the Guest receives their booking confirmation via e-mail.

Specific conditions of the Partners’ offers :

By making a Booking at a Partner, the Guest accepts the applicable conditions of the Reserved Rate (in particular : amendment, cancellation, no-show, rates, refund policies, taxes, promotional offers, etc.).

The conditions of the Reserved Rate of Partner brands are those communicated by the Partners to LOUVRE HOTELS GROUP and which LOUVRE HOTELS GROUP displays on the Services.

LOUVRE HOTELS GROUP recommends that the Customer should contact the Establishment to check the conditions displayed by the Partners on the Services.

Methods of payment - Partner brands :

When it is made possible by the Services and the agreement existing between LOUVRE HOTELS GROUP and the Partner, the Customer has the option to pay their Booking directly on the Services (in full or in part according to the conditions of the Partner’s offer) thanks to secured online payment methods. For certain Bookings, LOUVRE HOTELS GROUP’s technical intermediary manages the payment in the name and on behalf of the Partner.

The Partners’ general terms and conditions of sale can be consulted by clicking on the links below :

 

SECTION 6 : SPECIFIC TERMS AND CONDITIONS OF PROMOTIONAL OFFERS AND/OR SPECIAL OFFERS

At different periods of the year, LOUVRE HOTELS GROUP releases promotional offers and/or special offers to which specific rates and specific terms and conditions of sale apply, which can be consulted under the following conditions :

  • By clicking on the tab on the Site or the Mobile Application corresponding to the promotional offer and/or special offer applicable to the Guest’s Booking ;
  • Through the Guest’s browsing on the Site or Mobile Application ;
  • To benefit from these Promotional Offers and Special Offers giving access to special rates (sport, senior, corporate), the Guest may be asked to enter a personal and specific code to justify the application of the said rate.

 

SECTION 7: SPECIFIC TERMS AND CONDITIONS OF LOYALTY PROGRAMS

LOUVRE HOTELS GROUP allows Customers to join its loyalty program, the general term and conditions of use and/or purchase of which, if applicable, can be consulted by clicking on the corresponding links on the Services. These loyalty programs are not necessarily valid with the Partner brands. The Customer is invited to consult the general terms and conditions of the loyalty program to make sure.

 

SECTION 8: LIABILITY

8.1 LOUVRE HOTELS GROUP and the Guest undertake to execute their commitments in accordance with the T&Cs in good faith and are liable for the damages that they could cause to the other Party due to a breach that would be attributable to them.

8.2 By making a Booking through the Services, the Guest is bound to a direct contractual relationship with the Establishment. The conditions applicable to their stay at the Establishment are specific to each Establishment. The Customer is invited to contact the Establishment selected to find out its T&Cs of Stay.

In particular, as soon as the Customer makes a Booking on the Services, LOUVRE HOTELS GROUP acts only in the capacity of intermediary between the Customer and the Establishment, by forwarding the Booking details to the Establishment in question and by sending the Customer a confirmation e-mail in the name and on behalf of the Establishment. The Guest acknowledges and accepts that LOUVRE HOTELS GROUP solely has the role of intermediary and that as a result LOUVRE HOTELS GROUP’s liability cannot be incurred with regard to :

  • The use of Data by the Establishment :

LOUVRE HOTELS GROUP, in its capacity as technical service provider, does not exercise any control over the Establishment’s use of the Data transmitted by the Customer.

  • Offers :

The Establishments update the Offers and in particular all their rates, availabilities and other information on the Offers. LOUVRE HOTELS GROUP endeavors to ensure the accuracy of the Offers in particular regarding the availability, price and description but cannot guarantee the reliability and completeness thereof or whether the Offers are in line with the information in its possession.

The Customer is invited to contact the Establishment concerned to find out its T&Cs of Stay.

  • Reserved stays :

Once the Establishment confirms the Booking to the Customer via e-mail, the Establishment becomes the Customer’s main point of contact.

In any event, the Establishment is solely liable for how the reserved stay takes place and more generally is solely liable for the relationship with the Customer in particular regarding the Offer and the Booking. 

The Customer can contact the Establishment concerned to find out its T&Cs of Stay.

8.3 Photographs shown on the Services are for information purposes and are non-contractual. Even though all efforts have been made to ensure that the photographs, graphic representations and texts provided to illustrate the Establishments presented give a preview that is as accurate as possible of the proposed accommodation services, variations may take place, in particular due to a change of furniture or possible renovations.

8.4 The company LOUVRE HOTELS GROUP would not be held liable for the non-performance or improper performance of the Guest’s Booking in the event of force majeure, due to a third party, which is unforeseeable and unsurmountable, due to the guest, in particular the unavailability of the internet network, impossibility to access the website, outside interference, computer viruses or in the event of pre-payment that is not authorized by the holder’s bank.

8.5 Hypertext links can redirect to other sites/services than the LOUVRE HOTELS GROUP Site, the Commercial Brands Sites and the Mobile Application, which releases it of any liability as to the content of these sites and the services offered.

8.6 The Guest acknowledges the risks of using the internet. LOUVRE HOTELS GROUP will do its best to ensure proper functioning of the Services from its suppliers but would not guarantee that the Services are free of any anomaly or malfunction. LOUVRE HOTELS GROUP would subsequently not be held liable for damages resulting from the use or complete or partial impossibility of using the Services. In particular, its liability may not be incurred in the event of non-performance or improper performance due to the Customer, a third party or due to force majeure.

8.7 Partners : The Customer is reminder that in accordance with Article 5 of the T&Cs, the Partners are liable for the offers that they place on the Services. In this regard, LOUVRE HOTELS GROUP acts as an intermediary between the Customer and the Partner.

LOUVRE HOTELS GROUP intervenes and forwards the details of the Customer’s Booking in a confirmation e-mail that it will send to the latter in the name and on behalf of the Partner.

LOUVRE HOTELS GROUP cannot verify or guarantee the accuracy, precision or exhaustiveness of the information. As a result, LOUVRE HOTELS GROUP is not liable for any error, interruption in service, inaccurate, misleading or erroneous information or even any lack of information from the Partners.

Each Partner whose offers are made available on the Services remains liable at all times for the accuracy, completeness and correctness of the information and offers about them and which are displayed on the Services, including its rates, prices, fees, conditions and availabilities.

8.8 Any Booking or payment that would be irregular, ineffective, incomplete or fraudulent for reasons attributable to the Guest will lead to the cancellation of the order at the Guest’s costs, notwithstanding any civil or criminal action against the latter.

8.9 As part of their Booking and stay, the Guest undertakes to act with due diligence and not to bring harm in any manner whatsoever to the members of the Establishment’s team as well as to third parties present at the Establishment. Such behavior may lead the Establishment to evict the Guest from the Establishment without the Guest being able to claim any right to compensation.

 

SECTION 9 : CHANGES TO THE T&Cs

The applicable T&Cs are those accepted by the Customer at the time of the Booking.  LOUVRE HOTELS GROUP, however, reserves the option to at any time, without notification to the Customer, changes these T&Cs. The said changes will become effective immediately. Any use of the Services after a change to this Contract entails acceptance by the Customer of the said changes. As a result, it is recommended that the Customer regularly consults these T&Cs in order to take note of the said changes, to print and keep a copy of the T&Cs.

 

SECTION 10 : PERSONAL DATA

LOUVRE HOTELS GROUP is likely to collect Personal Data in particular from the Guests (hereinafter the “ Data Subjects ”), in particular during the Booking and authentication of the Guests, as part of managing access to and the use of the Services.

For more information on the protection of their Personal Data, Guests are invited to consult the Confidentiality Policy accessible on the Services, the Application or by clicking on the following links :

On the Website

On the Commercial Brands Sites :

 

SECTION 11 : INTELLECTUAL PROPERTY RIGHTS

Through access to the Services, LOUVRE HOTELS GROUP grants the user, who so accepts, a license under these terms and conditions. The license grants the user a right of private use of the content on the site. These T&Cs do not entail any transfer whatsoever of intellectual property rights. The Customer benefits from the sole right of making Bookings on the Services, throughout the whole world and under the conditions provided in the T&Cs. The brands and logos found on the site are the intellectual property of LOUVRE HOTELS GROUP. The use thereof is prohibited without LOUVRE HOTELS GROUP’s prior, written consent. Partial or complete reproduction in any medium whatsoever of this site or its information is only authorized for personal purposes. The texts placed online on this site, unless specifically mentioned, are the intellectual and legal property of its publisher LOUVRE HOTELS GROUP. These texts may be quoted under the conditions decreed by Article L 122-5 of the Intellectual Property Code, provided that the site’s URL is clearly indicated or in the form of a hypertext link. Any photographic reproduction on the site is the property of LOUVRE HOTELS GROUP or was the subject of prior authorization from its author. Any link directing to this site was the subject of prior authorization, and any link to this site should be the subject of prior, written authorization.

 

SECTION 12 : ENTIRETY AND TITLES

These T&Cs are supplemented by the legal notices, confidentiality policy, personal data protection policy and Cookies policy.

As these documents are likely to change over time, the most recent version prevails over the previous versions. These contractual documents are applicable to the exclusion of any other document issued by the Customer which is non-binding on the LOUVRE HOTEL GROUP.

These document express the entirety of the obligations of the Parties as far as the topics that they cover are concerned. No general or specific terms and conditions communicated by the Customer may be integrated into these general terms and conditions.

The contractual documents forming the commitment of the Parties are, in decreasing order of priority : 1. The Booking confirmation (including the specific terms and conditions of the Reserved Rate and the T&Cs of Stay of the Establishment concerned) and the T&Cs supplemented by the confidentiality policy, the personal data protection policy, the legal notices and the Cookies policy.

In the event of contradiction between the Booking confirmation and the general terms and conditions, the provisions indicated in the Booking confirmation will be solely applicable for the obligation in question.

In the event of a difficulty in interpretation arising between any of the titles heading the clauses of these T&Cs, and any of the clauses, the titles shall be discarded and the content of the clause in question shall prevail.

 

SECTION 13 : FORCE MAJEURE

Force majeure is understood as any event outside the control of the parties which is at the same time unforeseeable, insurmountable and outside of the control of the parties which prevents the Customer, or the Hotel, from ensuring all or part of the obligations provided in the contract. Cases usually recognized by the case law of the French Courts and Tribunals as events of force majeure or unforeseen events will be considered as such.

No party may be held liable toward the other party in the event of non-performance of their obligations resulting from an event of force majeure. It is expressly agreed that the force majeure suspends, for the parties, the performance of their mutual obligations and that each party will bear the costs resulting from it.

 

SECTION 14 : CLAIMS – CLIENT SERVICES

Any request for information or claim regarding a Booking must be sent to either the Establishment in question, or to the Partner’s customer service, or to the LOUVRE HOTELS GROUP Customer Service which will take care of ensuring mediation between the Parties.

The contact details of the LOUVRE HOTELS GROUP client services are as follows :

By mail:  Tour Voltaire - 1 place des Degrés - 92800 La Défense - France

By telephone : + 33 (0)1.73.21.98.99

By e-mail : relation@louvre-hotels.com

The Customer is invited to send any claim in connection with a stay as soon as possible, in order to facilitate the processing thereof. They should in addition have taken care during their stay to notify any annoyance in order to restrict the possible consequences thereof.

 

SECTION 15 : CONSUMER OMBUDSMAN

After having referred to our Client Services and failing a satisfactory response within a period of sixty (60) days, you can apply to the Mediator of Tourism and Travel via email by using the referral form that can be found on the website www.mtv.travel, or by letter to the following address :

Association de Médiation Tourisme et Voyage (MTV)

17 avenue Carnot

75017 PARIS

 

SECTION 16 : APPLICABLE LAW

These general terms and conditions are subject to French law. In accordance with Article L.141-5 of the Consumer Code, the consumer can at their choice, refer the matter to either one of the courts with territorial jurisdiction by virtue of the Code of Civil Procedure, the court in the place where they resided at the time of entering into the contract or where the harmful events took place. The Parties undertake to do their best to reach an amicable settlement.