1. For reservations until 31 March 2020: 

• For reservations confirmed before 14 March 2020: all non-cancellable, non-modifiable & non-refundable bookings may now be postponed (1) to a later date until 30 May 2021 without charge, or be refunded in full (please contact the hotel directly). 
• For reservations confirmed after 14 March 2020, all non-cancellable, non-modifiable & non-refundable bookings may now be postponed (1) to a later date until 30 May 2021 without charge (please contact the hotel directly). 

2. For reservations between 1 April and 30 June 2020: 

All bookings made between 1 April and 30 June 2020 in all countries and all LHG hotels may be modified (¹) or cancelled without charge up to 24 hours prior to arrival. Guests with existing non-cancellable, non-modifiable & non-refundable bookings may now benefit from the aforementioned updated Terms & Conditions for all future reservations. 

Hotels in Travel-restricted Areas 

Country-specific measures and regulations shall override the aforementioned Terms & Conditions of Sale. 

Hotels in France 

As an exception to the above Terms & Conditions of Sale, for any booking cancellation due to the COVID-19 pandemic from 1 March 2020 and prior to 15 September 2020, customers will be eligible for a voucher (²) in lieu of a refund for the full value of their reservation to be used within 18 months of issuance. In the event that the said voucher is not used within 18 months of issuance, or in the event of partial use of same, customers may be refunded in full, or on a pro-rata basis in the event of partial use, free of charge (Memorandum Order No. 2020-315 of 25 March 2020).  

These derogations may apply to bookings made through travel agencies, online booking platforms, or any other third-party website. 

Take good care of yourselves and your loved ones. 

¹. Existing reservations may be modified subject to availability; the new period of stay may incur a price change. 

². Please contact the hotel directly to cancel your booking and receive a voucher.